customers personal details held
on our computer database are protected
under the conditions of the data
protection act. Your name, e-mail
address and other details will
not be given to a third party.
Items sold are subject to availability
All offers are subject
to stock availability.
guarantee customer satisfaction.
If you are not completely satisfied
with the goods you have bought
please return them to us within
14 days of delivery. You will
receive a full refund, providing
the goods are delivered in new
Any item delivered
to you with a different size
or colour to the one you ordered
can be exchanged at no extra
cost to you. If the relevant
item is no longer available,
you will be offered the chance
to exchange the item to another
one of your choosing or ask for
a full refund.
Should you order
the wrong size unintentionally,
we shall exchange the item providing
we receive the item within 14
days of delivery, in new condition,
and providing we have the size
you require in stock. However,
you may be liable for the extra
cost of delivery.
- Faulty Goods
Any faulty items delivered
to you will be refunded or replaced
free of charge, once you have returned
the goods to us within 14 days of
delivery. Please note, however, that
these goods are hand made and as
such there will be variations in
the colours, weave and finish.
In the highly unlikely
event of customer dissatisfaction,
please return the goods to the following
address and e-mail us to tell us
about your reasons for doing so.
We are committed to providing you
with a first class service.
249 Kensal Road
As we value our customers, we will endeavour to deliver
your orders as soon as we can. In most cases we dispatch the orders on
the same day as the order has been placed. In the UK, delivery then usually
takes between 3-5 working days. Express Delivery can also be requested.
Delivery Methods & Charges
The cost of delivery includes the cost of Royal Mail, packaging and insurance.
United Kingdom Delivery charges:
European delivery charges
Australia & New Zealand Delivery charges:
All Other Countries Delivery charges:
Chasing Enquiries - Customer
Service - Suggestions & Feedback
E-mail us on firstname.lastname@example.org and
we will get back to you as soon
as we can.