Data Protection

All customers personal details held on our computer database are protected under the conditions of the data protection act. Your name, e-mail address and other details will not be given to a third party.

All Items sold are subject to availability

All offers are subject to stock availability.


Guarantees

Pashminas Direct guarantee customer satisfaction. If you are not completely satisfied with the goods you have bought please return them to us within 14 days of delivery. You will receive a full refund, providing the goods are delivered in new condition.

Any item delivered to you with a different size or colour to the one you ordered can be exchanged at no extra cost to you. If the relevant item is no longer available, you will be offered the chance to exchange the item to another one of your choosing or ask for a full refund.

Should you order the wrong size unintentionally, we shall exchange the item providing we receive the item within 14 days of delivery, in new condition, and providing we have the size you require in stock. However, you may be liable for the extra cost of delivery.

Refunds - Faulty Goods

Any faulty items delivered to you will be refunded or replaced free of charge, once you have returned the goods to us within 14 days of delivery. Please note, however, that these goods are hand made and as such there will be variations in the colours, weave and finish.

In the highly unlikely event of customer dissatisfaction, please return the goods to the following address and e-mail us to tell us about your reasons for doing so. We are committed to providing you with a first class service.

Pashminas Direct
Studio 14
Walter's Workshops
249 Kensal Road
LONDON
W10 5DB
United Kingdom

enquiries@pashminasdirect.co.uk

Delivery Times

As we value our customers, we will endeavour to deliver your orders as soon as we can. In most cases we dispatch the orders on the same day as the order has been placed. In the UK, delivery then usually takes between 3-5 working days. Express Delivery can also be requested.

Delivery Methods & Charges

The cost of delivery includes the cost of Royal Mail, packaging and insurance.

United Kingdom Delivery charges:
Free

European delivery charges
£4.50 (€6.5)


USA/Canada delivery charges
£6.00 ($10.00)

Australia & New Zealand Delivery charges:
£8.00

All Other Countries Delivery charges:
£10.00

Order Chasing Enquiries - Customer Service - Suggestions & Feedback

E-mail us on enquiries@pashminasdirect.co.uk and we will get back to you as soon as we can.